Unhappy or want to make a complaint?

Then follow the steps below.

1. 1. Let us know what you are unhappy about

Contact us. We will often be able to reach a solution together. You can call, email, or send a letter.

Call: 085 210 4099
Email pfwitteveenbos@appelpensioen.nl
or by post:
Stichting Pensioenfonds Witteveen+Bos
p/a Appel Pensioenuitvoering
Postbus 30396
1303 AJ Almere

Clearly state what you are unhappy about and why you are unhappy about it.

1. We will provide a response

If you call us, we will often be able to answer you immediately. If this is not possible, we will confirm receipt of your complaint in writing within two weeks. In most cases, we will respond to your complaint in writing within four weeks. Sometimes we need more time; if this is the case, we will let you know when you can expect a response.

2. Are you not satisfied with our response?

Of course, we hope you are satisfied with our response. If not, you can send an objection to the pension fund’s board by email or post.

Email: secretariaatpensioenfonds@witteveenbos.com
By post:
Stichting Pensioenfonds Witteveen+Bos
t.a.v. het Bestuur, Postbus 233, 7400 AE Deventer

3. We will respond to your objection

We will confirm receipt of your objection in writing within two weeks. Within four weeks, the board will review your objection. We will then inform you in writing of the board’s decision. Sometimes we need more time; if this is the case, we will let you know when you can expect a response.

4. Dispute resolution

If you have followed all of the above steps and are still not satisfied with our response, then you can ask the Geschilleninstantie Pensioenfondsen (GIP), a dispute resolution body, to act as mediator. If mediation does not produce a solution, then GIP can issue a binding judgment. You can read more on their website.

You can also approach GIP if you do not receive a response within ten weeks of submitting a complaint (step 3), or if you do not receive acknowledgement of receipt of your enquiry (step 1) within twelve weeks.

5. Ombudsman or Dutch DPA

You can also seek advice related to personal data processing from the a id="a1">Ombudsman or the Dutch DPA.

Legal proceedings

If you are not satisfied with the board’s decision or the result of steps 5 and 6, you can initiate legal proceedings. More information can be found at www.rechtspraak.nl.

You may also initiate legal proceedings without first following steps 5 and 6.